Technical Support

Technical Support Plans

R:BASE Technologies offers a variety of Technical Support Plans to provide technical expertise to R:BASE users and developers for application development and maintenance.

From on-site support to remote assistance, our team of experienced professionals provide the help and information you need to keep your R:BASE solutions working for you. Our team includes support specialists with expertise in managing R:BASE database/application environments, ranging various hardware and software configurations.

Plans are available to all clients with a current version of R:BASE, Oterro, or other R:BASE related product. The following software versions are supported:

  • R:BASE 11, R:BASE X.5, R:BASE X.5 Enterprise
  • Oterro 11, Oterro X.5, Oterro X.5 Enterprise
  • Version 11, Version X.5 Add-On Products

Technical Support Plans are designed to solve a specific problem or answer focused technical questions on a case-by-case basis. Technical support plans are available to support applications, and not to develop, program, or implement new features considered as new development work. R:BASE Technologies Consulting Services is available for such development and custom programming.

The following Technical Support Plans are available:

VIP Technical Support Plan ($2,995.00)
  • 15 Hour block of time good for one year from purchase date
  • Private updates, hot fixes, and in-line patches before the official release of next update
  • Monthly updates of all in-house software developments for next scheduled public updates for current versions
  • Priority phone support
  • Priority email support
  • Priority remote assistance
  • Notification of bugs and fixes
  • Report of support usage upon request
  • 45 Day notification of plan expiration
Plan A ($2,250.00)
  • 10 Hour block of time good for one year from purchase date
  • Priority phone support
  • Priority email support
  • Priority remote assistance
  • Notification of bugs and fixes
  • Report of support usage upon request
  • 45 Day notification of plan expiration
Plan B ($1,150.00)
  • 5 Hour block of time good for one year from purchase date
  • Priority phone support
  • Priority email support
  • Priority remote assistance
  • Notification of bugs and fixes
  • Report of support usage upon request
  • 45 Day notification of plan expiration
Plan C ($250.00)
  • 1 Hour block of time good for one month from purchase date
  • Non-Priority phone support
  • Non-Priority email support
  • Prescheduled remote assistance
Legacy Product Support Plan ($2,500.00)
  • Available for all non-current versions
  • Provides maintenance, diagnosis, consultation, and repair (No new development)
  • 10 Hour block of time good for one year from purchase date
  • Priority phone support
  • Priority email support
  • Priority remote assistance
  • Report of support usage upon request
  • 45 Day notification of plan expiration
Terms
  • Phone support calls cannot exceed 30 minutes, unless a scheduled time has been established with our technical support staff.
  • Upon establishing contact with our technical support staff, please reference your plan level and contact information.
  • Usage is deducted at a 15 minute minimum rate for phone support and a 30 minute minimum for remote connection support.
  • Payment for all plans must be received prior to usage.

Questions and support requests should be directed to support@rbase.com

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R:BASE Technologies, Inc. markets and supports the relational database management system; R:BASE, for application development and business use, along with a variety other database-related software products. The company adheres to three basic principles in the design of its data management products: high-performance, data integrity, and ease of use. This fundamental approach has kept R:BASE at the forefront of the industry as one of the most powerful relation DMS available, with millions of copies sold since its introduction.

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