809.TXT
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     Installation Tips for R:BASE 5.5 for Windows
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     PRODUCT:  R:BASE                   VERSION:  5.5 for Windows
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     CATALOG:  General Information      AREA   :  General Information
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     The installation program we use to install R:Base on your computer 
     does a good job most of the time.  However, there are some situations 
     that can cause the installation to fail.  If you encounter problems 
     installing R:Base 5.5 for Windows, perform the following steps:
 
     What To Do
     1. Delete the RBWIN directory.  Do not use the "Uninstall" utility 
        from the R:Base program disks. 
     2. At the DOS prompt, type SET and press [ENTER].  You should see a 
        SET TEMP=(directory) line. Make sure that the directory specified 
        by SET TEMP is completely empty of:
        a.      files that begin with a tilde (~)
        b.      files with a .TMP extension.
     3. In the Windows File Manager ("Windows Explorer" in Win95), go to 
        the C:\WINDOWS\SYSTEM directory.  Look for a WIN32S subdirectory.  
        If it exists, delete it.  Also look for any files beginning with 
        WIN32S or W32.  If any such files exist, delete them.
     4. Still in Windows File Manager ("Windows Explorer" in Win95), look 
        in the C:\WINDOWS and the C:\WINDOWS\SYSTEM directories for files 
        beginning with ODBC.  If you find any such files, copy them to a 
        floppy (or otherwise back them up) and then delete them from both 
        directories.
     5. Make sure you have no programs running in the background, 
        especially anti-virus programs.
     6. When you have completed all of the above steps, try installing 
        R:Base again.  If it still will not install properly, make a note 
        of any error messages you encounter and call MICRORIM technical 
        support.
 
     Why You Do It
     1. This step gets rid of any R:Base program files that might have been 
        installed.  It will allow you to reinstall on a "clean slate."
     2. The installation program writes several temporary files to the TEMP 
        directory.  If that directory is not empty, the installation 
        program may encounter a file it cannot overwrite, resulting in a 
        failed installation.
     3. If the installation program encounters any WIN32S files already on 
        your hard drive, it might not overwrite them.  This can cause 
        problems later in the installation routine.
     4. If the installation program encounters any ODBC files already on 
        your hard drive, it might not overwrite them.  This can cause 
        problems later in the installation routine.
     5. Programs running in the background, especially anti-virus software, 
        can interfere with the installation program's ability to write 
        files to your hard disk.
     6. In general, steps 1-5 will create a "clean" environment in which 
        the installation program can operate.  Please call tech support if 
        any of these steps are unclear or if your installation problems 
        persist.
 
     Thank you for using R:Base!
 
 
MICRORIM®
Support Fax
 
 
 
 
15395 SE 30th Pl     Bellevue WA 98007     (206) 649-9500 voice     (206) 746-9350 fax