R:BASE eXtreme 9.5 for Windows - Frequently Asked Questions

Frequently Asked Questions

General

Q. When was the first R:BASE eXtreme 9.5 beta version released?
A. The first beta of R:BASE eXtreme 9.5 for Windows was released on January 3, 2012.

Q. What is the difference between R:BASE eXtreme 9.5 (32) and R:BASE eXtreme 9.5 (64)?
A. R:BASE eXtreme 9.5 (32) uses a 32-bit pointer for database files access. This version uses the RB1-RB4 file extensions and is the appropriate upgrade option for all R:BASE users whose database size is not reaching the 2GB limit. R:BASE eXtreme 9.5 (64) uses a 64-bit pointer for database files access. This version uses the RX1-RX4 file extensions and is the appropriate upgrade option for all R:BASE users who require access to larger database file sizes. R:BASE eXtreme 9.5 (64) is also the appropriate product to connect to SQL Server, Oracle, DB2, and other large database products.

Both programs are 32-bit executables. These executables will work on both 32-bit and 64-bit processors and on both 32-bit and 64-bit operating systems. However, since they are not compiled as true 64-bit executables, they will not take full advantage of the 64-bit processor.

Please visit the complete R:BASE product comparison.

Q: Will there be a DOS version of R:BASE eXtreme 9.5 (32)?
A: Yes. There is a DOS version of R:BASE 9.5, which is only supported for 32-bit operating systems.

Conversions

Q. I'm using a version of R:BASE eXtreme 9.1 for Windows. Will there be any conversion required?
A. There is NO conversion required when upgrading from R:BASE eXtreme 9.1 to R:BASE eXtreme 9.5 (32). The conversion is instantaneous.

Q. I'm using a version of R:BASE 7.x (7.6, 7.5, 7.1, 7.0) for Windows. Will there be any conversion required?
A. There is little or no conversion required when upgrading from R:BASE 7.x to R:BASE eXtreme 9.5.

Q. I'm using R:BASE Turbo V-8 for Windows. Will there be any conversion required?
A. When upgrading from R:BASE Turbo V-8 to R:BASE eXtreme 9.5, there is a conversion required for the database files. Users must run the TURBO command to rebuild the database in the new version. Even though the two products share the same file extensions (RX1-RX4), the internal system tables are different.

Q. I'm using R:BASE 6.5++ for Windows. Will there be any conversion required?
A. Yes. With R:BASE 6.5++, you will have to step through your fully functional 6.5++ for Windows forms, reports and labels using the built-in conversion utilities to complete the process. Once converted, you can take advantage of additional features and controls, but your original forms, reports and labels should be as intact as possible. Additional details are provided within the R:BASE eXtreme for 9.5 Windows Database Conversion Guide.

Q. Should I upgrade to another version of R:BASE first, and then switch to eXtreme 9.5 for Windows?
A. No. R:BASE eXtreme for 9.5 Windows contains the conversion utilities to convert legacy Windows and DOS forms, reports and labels to the new Windows version. Our Development Team has spent an enormous amount of time to create a smooth conversion process for upgrading all previous versions to R:BASE eXtreme 9.5 for Windows. The Database Explorer interface includes a Group Bar panel with a "Convert" option for converting forms, reports and labels. Once again, we have made every effort to make this process simple and user friendly. Additional details are provided within the R:BASE eXtreme 9.5 for Windows Database Conversion Guide.

Licensing

Q. How is R:BASE eXtreme 9.5 (32) licensed?
A. R:BASE eXtreme 9.5 (32) is licensed similar to R:BASE Turbo V-8, 7.x, and 6.5++, i.e., as a per Seat License.

Q. How are R:BASE eXtreme 9.5 (32) Seats sold?
A. R:BASE eXtreme 9.5 (32) can be purchased as a Single Seat License with, or without, a 5 Seat Add-On Network License. A Single Seat License must be purchased first, and then the 5 Seat License is added to it. Ultimately, the licensing increments as follows:

Single Seat License
6 Seat License
11 Seat License
16 Seat License
21 Seat License
26 Seat License
31 Seat License
Etc.

Q. If I have a Single Seat License from a previous version, can I just buy a 5 Seat License for the new release?
A. No. The software version must match for the licensed products in order to add on 5 Seat Licenses.

Q. Can I install a Single Seat License on more than one computer?
A. The current R:BASE Single Seat License Agreement states that you can use R:BASE on a single computer. However, if you are a single user with the requirement to use R:BASE on an additional workstation, a Satellite License would support this necessity.

Q. Can I use R:BASE in a Remote Desktop environment?
A. Yes. Remote Client Licensing is available for all R:BASE Technologies products.

Q. How does your activation work?
A. The R:BASE product requires activation using a unique code (except when operating in evaluation mode). Each activation code is tied to one Windows computer. An R:BASE activation can be completed automatically through an Internet connection, manually through a provided email option, or by calling our office between 10:00am and 6:00pm EST at 1+724-733-0053. Using the email or phone options, you will need to provide your R:BASE Registration Number and Computer ID. R:BASE License activations are provided based upon the number of licenses purchased.

Q. Can I reinstall the software when my computer crashes?
A. An R:BASE Seat may be moved from an old computer to a new one that replaces it, as long as R:BASE is not reused again on the old computer. Moving an R:BASE Seat to another computer requires license re-activation. Conditions for transferring an R:BASE Seat to another computer are applicable within 1 YEAR of your software purchase, or depend on your active Software Assurance Plan status.

Q. Is there a Runtime version of R:BASE eXtreme 9.5?
A. Yes. The Multi-Application Unlimited Runtime License is also available for R:BASE Application Developers.

Q. Is there an R:BASE eXtreme 9.5 for Windows compiler?
A. Yes. An R:Compiler version of R:BASE eXtreme 9.5 for Windows will be available for developers who would like to compile their project/application as a single-distributable executable version.

Q. Is there an R:BASE eXtreme 9.5 for Windows Corporate Unlimited License available?
A. Yes. R:BASE eXtreme 9.5 for Windows Corporate Licenses are available for customers who require R:BASE to be installed across a wide range of computers with the requirement for unlimited use.

Q. Is R:BASE eXtreme 9.5 for Windows OEM Licensing available?
A. Yes. R:BASE eXtreme 9.5 for Windows OEM Licenses are available.

Upgrading

Q. What type of product upgrades do you provide for users of previous R:BASE versions, and at what cost?
A. Several upgrade tiers are available for existing R:BASE users based on the qualifying version you are upgrading from. Please visit our Products page for the various upgrade tiers.

Q. After I upgrade to the current release, can I continue using my old version?
A. No. Upon installation, the new license agreement takes the place of the agreement of the qualifying software you upgraded from. After you upgrade, you may no longer use the software from which you upgraded. When you install the upgrade, you must uninstall the copy of the qualifying product.

If you are required to continue using your old R:BASE version and the new version simultaneously, then the upgrading pricing is not available to you, and you must pay the Initial Purchase pricing for the new software. Please visit our Products page for the appropriate pricing.

Q. Can I use my previous version of R:BASE with R:BASE eXtreme 9.5 to connect to my database?
A. No. The internal database index file format for R:BASE eXtreme 9.5 is different. After the database is converted to R:BASE eXtreme 9.5, the files should not be used with any other R:BASE version.

Product Updates

Q. Should I update my software after the installation?
A. Yes. It is always a good idea to keep your software up-to-date with the latest builds. Please check the R:BASE Updates Web site regularly for product updates. You must register your R:BASE software before updates will be made available to you.

Q. How do I register my software?
A. Your R:BASE software can be registered by completing the online Product Registration at our Web site.

Technical Support

Q. Do you offer technical support plans?
A. We offer a variety of technical support plans for your R:BASE development requirements. Please visit the Technical Support Plan page at our Web site.

Q. Do I receive any technical support with my purchase?
A. We provide a limited 30-day complimentary technical support plan with your R:BASE purchase. This complimentary support is limited to installation and elementary conversion related issues ONLY.

Training

Q. Is training available for R:BASE eXtreme 9.5?
A. Yes. Please contact the Training Division of R:BASE Technologies at 1+724.733.0053 or via e-mail at: training@rbase.com. As always, we will continue to provide In-House and On-Site training.

Q. When and how long will the training be?
A. Please visit http://www.rbaseuniversity.com for an up-to-date training schedule.

Developers

Q. Where do I go for R:BASE development needs?
A. Please visit the Developers page at the R:BASE Technologies Web site: http://www.rbase.com/developers/