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Frequently Asked Questions
General
Q: What is the difference between R:BASE 7.6 and R:BASE Turbo V-8?
A: The key difference is the engine. In R:BASE Turbo V-8, the database engine has
been enhanced on every possible level to meet the requirements of R:BASE users with
great amounts of data. The graphic user interface between the two R:BASE versions is
very similar, however many previous product limitations have been greatly exceeded.
The engine has also been enhanced to comply with future 64-bit software versions.
Please review the
R:BASE Product Comparison for more details.
Q: If R:BASE Turbo V-8 is available, why would anyone purchase R:BASE 7.6?
A: R:BASE Turbo V-8 is for database users which have very large amounts of data
(millions of table records) and those that require SQL ODBC connections with DBS,
Oracle, or SQL Server. Future releases of R:BASE Turbo V-8 will also be supported for
64-bit operating systems. If you do not foresee any database growth that would exceed
2GB, then R:BASE 7.6 would be the appropriate version.
Q: Is there an R:BASE Turbo V-8 for DOS?
A: No.
Conversions
Q: I'm using R:BASE 7.5/7.1 for Windows. Will there be any conversion required?
A: Yes. You must use the TURBO command at the R> Prompt to convert your database
files into the new file format from RB1-RB4 to RX1-RX4. The conversion process will
create a new database. Additional details are provided within the
R:BASE Turbo V-8 Database Conversion Guide.
Q: I'm using R:BASE 2000, 6.5++ for Windows. Will there be any conversion required?
A: Yes. You must use the TURBO command at the R> to convert your database files into
the new file format from RB1-RB4 to RX1-RX4. The conversion process will create a new
database. Then, you will have to step through your fully functional 6.5++ for Windows
Forms, Reports and Labels using the built-in Conversion utilities to complete the process.
Once converted, you can take advantage of additional features and controls, but your
original Forms, Reports and Labels should be as intact as possible.
Q: Currently, I'm not using R:BASE 2000 (ver 6.5++) for Windows. But, I plan to upgrade
to R:BASE Turbo V-8 for Windows. Do I need to upgrade to R:BASE 2000 (ver 6.5++) first?
A: If you are planning to upgrade from previous versions to R:BASE Turbo V-8 for Windows,
your best option is to first upgrade to R:BASE 2000 (ver 6.5++) for Windows, convert and fine
tune all your Forms, Reports and Labels, and make sure that everything is working accordingly.
Then, upgrading to R:BASE Turbo V-8 for Windows will be a breeze. Once in R:BASE Turbo V-8,
you can take advantage of all advanced features. There is a copy of R:BASE 2000 (ver 6.5++)
for Windows included specifically for this purpose.
Q: Why can't I upgrade directly to R:BASE Turbo V-8 from older versions?
A: R:BASE Turbo V-8 for Windows Forms, Reports and Label advanced parser will only read
the working data from SYS_FORMS2, SYS_REPORTS2 and SYS_LABELS2 to convert to SYS_FORMS3,
SYS_REPORTS3 and SYS_LABELS3 accordingly. Your Forms, Reports and Labels must be fully
functional and tested in R:BASE 2000 (ver 6.5++) for Windows before you convert to R:BASE
Turbo V-8 for Windows.
Q: Why is a conversion of my existing forms, reports and labels necessary?
A: More advanced and up-to-date tools and designers are used in R:BASE Turbo V-8 for Windows.
All previous Forms, Reports and Labels MUST be adapted to this new process.
Licensing
Q: How is R:BASE Turbo V-8 licensed?
A: R:BASE Turbo V-8 is licensed similar to R:BASE 6.5, 7.1, 7.5, i.e., as a per Seat License.
Q: How are R:BASE Turbo V-8 Seats sold?
A: R:BASE Turbo V-8 can be purchased as a Single Seat License with, or without, a 5 Seat
Add-On Network License. A Single Seat License must be purchased first, and then the 5 Seat License
is added to it. Ultimately, the licensing increments as follows:
- Single Seat License
- 6 Seat License
- 11 Seat License
- 16 Seat License
- 21 Seat License
- 26 Seat License
- 31 Seat License
- 36 Seat License
- 41 Seat License
- Etc.
Q. Can I install a Single Seat License on more than one computer?
A. The current R:BASE Single Seat License Agreement states that you can use R:BASE only on a
single computer.
Q. How does your activation work?
A. The R:BASE product requires activation using a unique code (except when operating in
evaluation mode). Each activation code is tied to one Windows computer. An R:BASE activation
can be completed automatically through an Internet connection, manually through a provided
email option, or by calling our office between 10:00am and 6:00pm Eastern Time at 1+724-733-0053.
Using the email or phone options, you will need to provide your R:BASE Registration Number and
User Key. R:BASE License activations are provided based upon the number of licenses purchased.
Q. Can I reinstall the software when my computer crashes?
A. An R:BASE Seat may be moved from an old computer to a new one that replaces it, as long
as R:BASE is not reused again on the old computer. Moving an R:BASE Seat to another computer
requires license re-activation. Conditions for transferring an R:BASE Seat to another computer
are applicable within 1 YEAR of your software purchase, or depend on your active
Software Assurance Plan status.
Q: Is there a Runtime version of R:BASE Turbo V-8?
A: Yes. The Multi-Application Unlimited Runtime License is also available for R:BASE Application Developers.
Q: Is there an R:Compiler version of R:BASE Turbo V-8 for Windows?
A: Yes. An R:Compiler version of R:BASE Turbo V-8 for Windows will be available for developers who
would like to compile their project/application as a single-distributable executable version.
Q. Is there an R:BASE Turbo V-8 for Windows Corporate Unlimited License available?
A. Yes. R:BASE Turbo V-8 for Windows Corporate Licenses are available for customers who require R:BASE
to be installed across a wide range of computers with the requirement for unlimited use.
Q. Is R:BASE Turbo V-8 for Windows OEM Licensing available?
A. Yes. R:BASE Turbo V-8 for Windows OEM Licenses are available.
Upgrading
Q. What type of product upgrades do you provide for users of previous R:BASE versions, and at what cost?
A. Several upgrade tiers are available for existing R:BASE users based on the qualifying version
you are upgrading from. Please visit our Products page for the
various upgrade tiers.
Q. After I upgrade to the current release, can I continue using my old version?
A. No. Upon installation, the new license agreement takes the place of the agreement of the qualifying
software you upgraded from. After you upgrade, you may no longer use the software from which you upgraded.
When you install the upgrade, you must uninstall the copy of the qualifying product.
If you are required to continue using your old R:BASE version and the new version simultaneously, then the
upgrading pricing is not available to you, and you must pay the Initial Purchase pricing for the new software.
Please visit our Products page for the appropriate pricing.
Q: Can I still use the same database with R:BASE 6.x/7.x and R:BASE Turbo V-8?
A: No. The RX1-RX4 database file extension is specific for the R:BASE Turbo V-8 program.
Product Updates
Q: Should I update my software after the installation?
A: Yes. It is always a good idea to keep your software up-to-date with the latest builds.
Please check the R:BASE Updates Web site regularly for
product updates. You must register your R:BASE software before updates will be made available
to you.
Q: How do I register my software?
A: Your R:BASE software can be registered by completing the online
Product Registration at our Web site.
Technical Support
Q: Do you offer technical support plans?
A: We offer a variety of technical support plans for your R:BASE development
requirements. Please visit the
Technical Support Plan page at our Web site.
Q: Do I receive any technical support with my purchase?
A: We provide a limited 30-day complimentary technical support plan with your
R:BASE purchase. This complimentary support is limited to installation and elementary
conversion related issues ONLY.
Training
Q: Is training available for R:BASE Turbo V-8?
A. Yes. Please contact RBTI's Training Division at 1+724.733.0053 or via e-mail at:
training@rbase.com. As always,
we will continue to provide In-House and On-Site training.
Q: When and how long will the training be?
A: Please visit http://www.rbaseuniversity.com/ for an
up-to-date training schedule.
Q: Is training provided for R:BASE Authorized Developers?
A: Yes. A special training program is in place for all R:BASE Authorized Developers to
get up to speed with the new interface and technology. R:BASE for Windows includes an entirely different
way of using Forms, Reports, Labels and Queries. We at RBTI will provide you with the latest tools and
techniques, along with an inside peek into R:BASE for Windows. It is very important to R:BASE Technologies
that our Authorized R:BASE Developers are well equipped with the knowledge to answer any
questions from their existing and/or potential clients.
Developers
Q: What do I have to do to become an Authorized Developer for R:BASE?
A: Please review the terms of the
Authorized Developer Program. You'll need to attend at least one R:BASE Training Class
during your term as an Authorized Developer.
Q: Is there a special section for R:BASE Authorized Developers on the RBTI web site?
A: Yes. All certified R:BASE Developers are listed on a separate page within the RBTI web site.
http://www.rbase.com/developers/
Back to the R:BASE Turbo V-8 Page
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