Technical Support Plans

The following technical support plans are available to all clients who have purchased a current version of R:BASE, R:WEB Suite, Oterro, or other R:BASE related products. At this time the following R:BASE and Oterro versions are supported:

• R:BASE - Versions 7.6, Turbo V-8, eXtreme 9.0 (32), and eXtreme 9.0 (64)
• Oterro - Versions 4.0, 8.0, 9.0 (32) and 9.0 (64)

Payment for all plans must be received prior to usage.

Questions and Support requests should be directed as follows:

Mail:
R:BASE Technologies, Inc.
3935 Old William Penn Highway
Murrysville, Pennsylvania 15668-1854
United States of America

Phone: 724-733-0053
Fax: 724-733-0196
Email: support@rbase.com

VIP Technical Support Plan ($1,695.00)

• 14 Hour block of time good for one year from purchase date
• Private updates, hot fixes, and in-line patches before the official release of next update
• Monthly updates of all in-house developments for next scheduled public updates for current versions
• Unlimited Priority Fax and Email support
• Notification of Bugs and Fixes
• Report of time remaining upon request
• 30 Day notification of Plan Expiration

Plan A ($1,295.00)

• 10 Hour block of time good for one year from purchase date
• Billing in 15 minute increments
• Unlimited Priority Fax and Email support
• Notification of Bugs and Fixes
• Report of time remaining upon request
• 30 Day notification of Plan Expiration

Plan B ($745.00)

• 5 Hour block of time good for one year from purchase date
• Billing in 15 minute increments
• Unlimited Priority Fax and Email support
• Notification of Bugs and Fixes
• Report of time remaining upon request
• 30 Day notification of Plan Expiration

Plan C ($149.00)

• 1 Hour block of time good for one month from purchase date
• Billing in 15 minute increments
• Non-Priority Fax and Email support

Plan D ($49.00 Per Unit)

• Billing in units consisting of 15 minutes per unit
• Non-Priority Fax and Email support

Legacy Product Support Plan ($1,995.00)

• Available for all non-current versions
• 10 Hour block of time good for one year from purchase date
• Billing in 15 minute increments
• Unlimited Priority Fax and Email support
• Unlimited non-consulting support via phone, email or fax.

Terms

• Phone support calls cannot exceed 30 minutes, unless a scheduled time has been established with our technical support staff.
• Upon establishing contact with our technical support staff, please reference your plan level and contact information.

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