R:BASE Technologies offers a varierty of Technical Support Plans to provide phone and remote technical expertise to R:BASE users and developers for application development and maintenance. Technical support is designed to solve a specific problem or answer a focused technical question, on a case-by-case basis.

The following technical support plans are available to all clients who have purchased a current version of R:BASE, R:WEB Suite, Oterro, or other R:BASE related
products. At this time the following R:BASE and Oterro versions are supported:

• R:BASE - Versions eXtreme 9.1 (32), and eXtreme 9.1 (64)
• Oterro - Versions 9.1 (32) and 9.1 (64)

VIP Technical Support Plan ($1,995.00)

• 15 Hour block of time good for one year from purchase date
• Private updates, hot fixes, and in-line patches before the official release of next update
• Monthly updates of all in-house developments for next scheduled public updates for current versions
• Priority Email support
• Notification of Bugs and Fixes
• Report of support usage upon request
• 45 Day notification of Plan Expiration

Plan A ($1,500.00)

• 10 Hour block of time good for one year from purchase date
• Priority Email support
• Notification of Bugs and Fixes
• Report of support usage upon request
• 45 Day notification of Plan Expiration

Plan B ($875.00)

• 5 Hour block of time good for one year from purchase date
• Priority Email support
• Notification of Bugs and Fixes
• Report of support usage upon request
• 45 Day notification of Plan Expiration

Plan C ($200.00)

• 1 Hour block of time good for one month from purchase date
• Non-Priority Email support

Legacy Product Support Plan ($1,995.00)

• Available for all non-current versions
• 10 Hour block of time good for one year from purchase date
• Priority Email support
• Unlimited non-consulting support via phone, email or fax.

Terms

• Phone support calls cannot exceed 30 minutes, unless a scheduled time has been established with our technical support staff.
• Upon establishing contact with our technical support staff, please reference your plan level and contact information.
• Usage is deducted at a 15 minute minimum rate for phone support and a 30 minute minimum for remote connection support.
• Payment for all plans must be received prior to usage.

Questions and support requests should be directed as follows:

Mail:
R:BASE Technologies, Inc.
3935 Old William Penn Highway
Murrysville, Pennsylvania 15668-1854
United States of America

Phone: 724-733-0053
Fax: 724-733-0196
Email: support@rbase.com

Back to Support